Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user assistance crew is qualified to very quickly address all our cloud website hosting services customers’ inquiries and advise inquiries. Through our ticket system, it will be easy to share your question and a support staff member will likely go back to to you in only max sixty minutes. Realistically, practice indicates that the general reply time is 20 minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our help and support service is provided by a group of experienced technicians who’re prepared to answer to your questions asap. You’re able to speak to the tech support crew by launching a customer assistance ticket from your Control Panel or by sending us an e–mail message. On working days, you may also call us on the phone or make use of the online chat option.

  • Intuitive help center

  • An Intuitive Help Section

  • The Control Panel presents an extensive practical knowledge base that’s included in all areas. In each part, you will find a Help control key that will load for you a group of step–by–step tutorials on how to work with a particular element or execute a selected action. Also, we have generated course videos allowing you to get a better idea of the Control Panel’s interface.